Irrespective of the fact that the hosting service provided by the different companies is nearly identical, every provider has got their own platform with its own modifications and ways to carry out given operations. In cases like this, an information-stuffed knowledge base would be unbelievably useful both for persons with little to no previous experience and for technically knowledgeable individuals who will eventually learn how given operations are executed, but will lose time in the process. The aim of such a knowledge base is to help make the service fast and easy to use, sparing users both time and efforts. The outcome is more pleased clients, as they can effortlessly find the information they’re searching for, and a whole lot less work for the support team members, because typically the vast majority of the queries and problems that customers have got are already listed in the knowledge base. If the articles are written well and encompass more topics, you will be able to learn more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Shared Hosting
If you get a shared hosting account through our company, you will have access to our in-depth online help documentation where you will see info about practically everything related to our hosting solutions. The topics range from how to set up an e-mail address on your mobile phone, to how to accomplish various things using an .htaccess config file. The articles themselves are written in a simple-to-comprehend way and include step-by-step guides on how to perform a specific task inside your Hepsia Control Panel. You can also find info that’s not connected directly to Hepsia, for example one that concerns web-based applications on your desktop computer. The complete archive of articles will be located in the Control Panel’s Help section, but those that are relevant to a certain section can be accessed on the spot. Considering the fact that we’ve encompassed as many topics as possible, you’ll be able to learn de facto everything connected to your web hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
We’ve prepared a detailed knowledge base for all our present and prospective clients, so in case you buy a semi-dedicated server account through us, you’ll be able to find any info that you need at any moment. We have heaps of informative articles, which will help you understand better what is happening in your account – "What is PHP?" and "What are file permissions?" are just 2 instances. Our instructive tutorials will help you accomplish anything you need – extract an archive, import a database, forward a domain name, and so on. Additionally, we’ve also got troubleshooting guidelines, which will enable you to find out what precipitates a given problem and the likely solutions for it. In case you’re not able to send emails or your domain opens an HTTP 500 error message, for example, you can check our knowledge base and repair the problem right away. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.