Being able to contact your shared hosting provider if you have any sort of questions or experience any problems is quite important and how quickly they'll respond and take action can be crucial, particularly if your website is business-oriented, as longer downtime often means losing potential clients. The support options are, in addition a quick way to identify genuine suppliers from resellers. The second usually respond just to emails or support tickets and you will need to wait for a day or more in order to receive an answer. When the issue needs a couple of replies, you'll end up losing several days to have a problem fixed. Using a genuine and reputable hosting supplier, you'll be in a position to get in touch with the support team at any time and get an instant response no matter what the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
We provide 24/7 customer, billing and tech support for all our Linux shared packages
. Even if you aren't our client yet and you have questions, we will give you a hand without delay and give you the necessary info, so as to give you a choice to make the best decision when you obtain your new web hosting account. We are available twenty-four seven, including holidays and weekends, and we provide you with various ways of communication to contact us - phone, live chat, e-mail messages and support tickets. For your convenience, we have several telephone numbers internationally, so you can call the one which is closer to you. The max response time for your emails and the tickets is one hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for days to receive support for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive prompt assistance, particularly when your web site is not running effectively for whatever reason. All of our Linux semi-dedicated hosting packages
include 24/7 customer and technical support, so that if anything comes up, you are able to use several methods to contact us - telephone line with several local numbers around the world, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and general matters, which means that in case you do not have an account yet, for instance, you are able to find additional information regarding our solutions, or we can assist you with less difficult technical issues. The second two options are for solely technical problems or everything that's more time-consuming because it's much easier to track the conversation between you and our technical support team. The guaranteed maximum response time for them is just 1 hour, the actual one - 15-20 min, so you will not have to wait for a whole day in order to get support like you may have to do with other providers.
24/7 Customer Support in VPS
If you get a virtual private server
from us, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local phone numbers in the United States of America, the UK and Australia along with a live chat service. When you are an existing customer and you're looking for assistance with some technical issue that requires additional time to analyze or resolve, you will be able to open a support ticket from your billing account or you can send an email message and we will handle the issue and send you a reply within 1 hour. The reply time is warranted 24/7, which includes weekends and holidays, however for the majority of problems it takes a maximum of half an hour to get support. Our support service covers your VPS as well as all the pre-installed software it features, so if you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to receive timely support in general, let alone if you manage a whole server, so every single dedicated server
that we provide comes with 24/7 support with 1-hour answer time guarantee regardless of the issue. This service is free of cost for any difficulties with the server or the software that was installed from our admins during the setup, therefore you're able to get in touch with us as many times as you would like, even during holidays. You could either open a support ticket from your billing section or you can send an email message, and the actual answer time for both rarely exceeds 30 mins because we have admins available 24x7. If you need general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you may employ our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to include to your server plan from the billing Control Panel.