If you’ve ordered a web hosting package and you have some queries with regards to a particular feature/function, or in case you have encountered a certain difficulty and you need support, you should be able to contact the respective customer service staff. All hosting providers use a ticketing system regardless of whether they offer other means of contacting them along with it or not, as the fastest way to fix an issue most often is to use a ticket. This communication method renders the responses exchanged by both parties simple to track and enables the client service staff representatives to escalate the problem in case, for instance, a system administrator needs to step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you will have to use no less than 2 separate accounts to get in touch with the customer support staff and to actually manage the hosting space. Constantly switching between the accounts may be a headache, not to mention the fact that it takes quite a long period of time for most hosting providers to process the tickets themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared packages
is not separate from the hosting account. It’s an essential part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any given time with only several clicks, without logging out of your hosting account. The ticketing system features a quick-search box, which will help you find practically any support ticket that you have opened in the past, if needed. Also, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to tackle a specific issue even before you open a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can obtain quick assistance whenever you need it and if our client service team suggests that you do something within your hosting account, you can do it immediately without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages
, which suggests that you won’t need a different support platform to touch base with our technical support staff – you can do it on the spot if you confront a complication. Posting a new ticket requires several clicks and tracking down an older one is equally easy. Using our intelligent search box, you can swiftly find any ticket that you’ve already sent. You can post a ticket at any time whatsoever as our client care staff members are working day and night and answer in no more than sixty minutes, even though it seldom takes this much to obtain a reply. With Hepsia, you will have everything in one single location and you can forget about the need to use two or more platforms to fix a simple issue.