When your website hosting company offers live chat support, you can talk with a representative live and learn helpful info or get an issue resolved timely. The key advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with web access, so that you won't pay any charges in case you are in a different country or state. Furthermore, it is a lot easier to copy and paste information such as domain names, usernames or error messages in other words details that are sometimes hard to give to the other side on the telephone. The real-time chat is also a considerably faster way to contact your website hosting provider's support team as compared to using a ticketing system. What's more, when some issue requires a bit more time to be resolved, you can do something different while you wait for guidance on the live chat, which means that you will not lose time - something that's impossible in case you're on the phone.