When your website hosting company offers live chat support, you can talk with a representative live and learn helpful info or get an issue resolved timely. The key advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with web access, so that you won't pay any charges in case you are in a different country or state. Furthermore, it is a lot easier to copy and paste information such as domain names, usernames or error messages in other words details that are sometimes hard to give to the other side on the telephone. The real-time chat is also a considerably faster way to contact your website hosting provider's support team as compared to using a ticketing system. What's more, when some issue requires a bit more time to be resolved, you can do something different while you wait for guidance on the live chat, which means that you will not lose time - something that's impossible in case you're on the phone.
Live Chat Support in Shared Hosting
As we acknowledge the fact that numerous situations are usually resolved if you speak with a live person, we supply a live chat service for all of our prospective and active customers. Our chat is accessible every single day and our support agents will help you with a number of questions and situations. In case you aren't our customer yet, you can find out more about our shared hosting packages and the web hosting environment in general to make sure that your sites will function properly on our servers. If you already have an account and you've got some questions or you encounter any kind of problems with some of our solutions, you will be able to join us on the live chat and we will provide you with the needed information or help you troubleshoot the problem. You'll have to open a support ticket for specific problems which need longer time or the assistance of a system administrator, still for a number of basic troubles you can receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we offer with all of our Linux semi-dedicated hosting packages, you'll be able to get the replies for any questions you may have or get a lot of issues taken care of very quickly. The service is available every single day, so you will be able to speak with an agent even on weekends and holidays. In case you're unsure which package would be better for your websites or if our cutting-edge cloud hosting platform matches some system requirements, you can join the live chat before buying anything. If you are an active customer, you'll be able to find more info about account settings, billing issues as well as a variety of common technical troubles you may experience, for example when you can't set up an email account in a client on your computer system. The live chat can save you lots of time no matter where you are or when you get in touch with us.