If you’ve ever got any inquiries about your hosting account or you encounter a problem with your sites, you will have to touch base with the web hosting provider’s technical support team. It may not matter how fast they will reply if you’ve got an enquiry of a generic nature, but an issue like a blundered script update, for instance, may result in your website becoming damaged or inaccessible online. And the longer you have to wait for the support team to assist you, the longer the website will be inoperative. In case you offer goods or services online, any downtime will destructively influence your site and you can lose existing or potential clients. A lot of hosting providers, chiefly resellers, handle e-mails and trouble tickets within twenty four hours, but in the online age that’s way too long, since visitors will rarely go back to a site that’s not working properly over a lengthy time interval.
One-Hour Response Guarantee in Shared Hosting
If you are using one of our Linux shared packages and you’ve got an enquiry or run into a certain difficulty, you can contact us 24-7-365 by opening a ticket or by sending an e-mail and we promise that you’ll have a response in no more than sixty minutes. If the issue can be sorted out, we will do it before we respond, whilst if there’s something that you need to do on your end, we’ll provide you with all the needed info – what settings to check, what possible solutions to try out, etc. Normally, you will obtain an answer within no more than half an hour, which implies that waiting around for hours and hours or even for more than one day to get assistance is something impossible. Our 1-hour reply guarantee is valid for any query that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care staff members will be at your service all the time and they will reply to any trouble ticket that you submit through our web hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed irrespective of whether you have a generic question in regards to your semi-dedicated server or you run into a certain problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24/7 to take care of any technical, billing or general issue. If you get in touch with us about anything that’s within our power, we’ll solve it before we reply, which means that you will not have to wait around for hours or even days while the problem remains. If there’s something that you need to do on your end, we will supply you with the needed info – what workable solutions to try, what actions to take, etc.