In the event that you have ever had a shared hosting account in the past or you have dealt with any other online service, you probably know from your own experience that for many things it's better to speak with a live person on the telephone rather than exchange tickets or email messages. In order to find out more about a particular service before you purchase it or when something small-scale should be done, for instance, it'll be easier and faster to do it live. When you're able to seek the advice of representatives over the phone, it's also very likely that you're using the services of an actual website hosting supplier, not just a reseller. The level of support that you'll get over the telephone differs between different suppliers - from general issues to dedicated technical support. Typically most providers will offer you pre-sales assistance and first level telephone support, while more complex tech issues are resolved through e-mail and tickets.
Phone Support in Shared Hosting
We believe that the option to talk with a live agent is rather important, so we have 3 support lines all around the world (Australia, USA and UK) and you'll be able to get in touch with us over the phone for 14 hours every day. If you consider acquiring one of our Linux shared packages
, for example, you're able to give us a call and learn more about our services before placing your order in order to be sure that we match all the system requirements for your sites. Following the order, you will be able to call us about any sales and billing problems you may experience, or get any general or basic tech info you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, which will help you follow the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always somebody to assist you when you have any queries about the semi-dedicated server
plans that we provide. Whether you want to know more about our packages, you have some billing issue or some general issue, you can call us. Despite the fact that some more complicated troubles may need a ticket so as to give some time to our tech support team to analyze, we'll help you with countless technical questions on the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the United States, the UK and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we also have a global number where you will be able to contact us.