Technical Support Channels
A 1–Hour Response Time Guarantee
All your support requests will be replied to within maximum sixty minutes after the support ticket or email was submitted. If your issue calls for additional assistance from a server administrator, we will forward the support ticket or the e–mail to the person in charge and will leave a comment to inform you that more time will be needed for arriving at the best solution. And if you take advantage of the Administration Services package, all of the services included there will be executed whenever you like.
A Topflight Customer Service
We will be available to you 24x7x365 to answer any questions that you may have regarding our Online Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need assistance tackling server administration procedures, you can examine our Administration Services package, which includes data backup space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and troubleshooting procedures
An Easy–to–Navigate Help Area
We have equipped our Online Control Panel with an in–depth knowledgebase, which features elaborate explanations of its features and functionalities. Plus, we have prepared in–depth video tutorials that will further show you how to perform a given action or troubleshoot a commonly experienced problem. The how–to articles and the video tutorials are easily accessible from each Online Control Panel section through the Videos and Help buttons located in the upper right corner.