Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • In the Online Control Panel you will find an exhaustive Help section offering loads of educational articles and regularly asked questions. They are compiled by our support team of expert technicians. Just fill in your question and our clever system will give you the best possible answer.

  • Top quality support service
  • Tutorial Video Clips

  • We have compiled a collection of how–to video tutorials that detailedly illustrate how you can solve a common problem associated with your Linux shared packages account. You will find the video lessons in the Help Center.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7–365 client support service with a one–hour ticket response guarantee. A team of professional customer service technicians will be online for you to respond to all the questions that you could possibly have. During off–peak hours, a response will be supplied in even less than 20 minutes.