1 hour ticket response
Fast assistance is our paramount objective and that’s why we have a team of practiced tech support engineers who are ready to offer a rapid response to any question that you might possibly have. Simply open your trouble ticket from your Online Control Panel and we’ll reply back to you within 60 minutes in the worst case scenario. Actually, we strive hard and aim for a 20–minute trouble ticket response time.
A Topflight Help Desk Service
Our customer care team representatives possess broad experience in the Linux shared packages arena and are accomplished enough to offer a quick answer to your problem. If, however, the situation at hand is not within the competency of a tech support engineer, the helpdesk ticket will be forwarded to a programmer or system administrator for additional investigation.
An Easy–to–Navigate Help Center
Built into the Online Control Panel is an easy–to–navigate Help Center, which offers a variety of sources of information. You can browse through a frequently updated knowledge base offering web hosting account administration articles and site management articles, check out our educational video tutorials or browse the F.A.Q. archive.