Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Reply Warranty

  • Our crew of service technicians will try their best to reply to your advice demands within approximately 1 hour. If, however, the difficulty you have experienced calls for the assistance of our Administrators’ =Dept,= we’ll address the ticket to the technician on shift and will submit a reply to notify you.

  • Top quality support service
  • Top–quality Technical Assist Service

  • Our tech support Department will be on duty for you 24/7/365 to to reply to all assistance inquiry tickets that you send to us. We offer technical support for all the applications that are pre–installed on your server. These include our in–house developed Online Control Panel, the selected OS and also the server administration panel (depending on the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • A descriptive and constantly updated article base is integrated into our custom–built Online Control Panel. It offers quick tips about how to carry out all of the regular web site managing duties. The Help section gives you in–depth how–to articles and step–by–step video guides. You can access the Help zone by clicking on the Help or Video buttons in the right side of each Control Panel section.